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    ds of feedback to encourage him to pick up the pace.

    When I did this, he slowed down, even more!<

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    Touring the country with my sales seminars and customer service training programs, I came across a gentleman from Kentucky who spoke unusually slowly.

    He was my program sponsor, so I was particularly interested in cultivating his good will, yet I found the temptation to try to speed him up nearly irresistible.

    I would almost automatically machine gun back “uh-huh” and “right” and “okay” and other words of feedback to encourage him to pick up the pace.

    When I did this, he slowed down, even more! Managing Change - Get it Right
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    leman from Kentucky who spoke unusually slowly.

    He was my program sponsor, so I was particularly interested in cultivating his good will, yet I found the temptation to try to speed him up nearly irresistible.

    I would almost automatically machine gun back “uh-huh” and “right” and “okay” and other words of feedback to encourage him to pick up the pace.

    When I did this, he slowed down, even more!<

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    nterested in cultivating his good will, yet I found the temptation to try to speed him up nearly irresistible.

    I would almost automatically machine gun back “uh-huh” and “right” and “okay” and other words of feedback to encourage him to pick up the pace.

    When I did this, he slowed down, even more!<

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    I would almost automatically machine gun back “uh-huh” and “right” and “okay” and other words of feedback to encourage him to pick up the pace.

    When I did this, he slowed down, even more!<

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    ds of feedback to encourage him to pick up the pace.

    When I did this, he slowed down, even more!

    Finally, I gave up, or rather gave in, to his pattern.

    I forced myself to relax, to allow him to mosey along at whatever pace was comfortable for him.

    And from that moment on, we got along like the best of pals.

    Too often, as salespeople, we’re rushing for no good reason. Instead of calibrating our tempo to our prospects, we push them without knowing it, merely through our speed of vocal d

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