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    ted with respect, in the second I was not. In the first case I left feeling admiration fo
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    Sometimes little things prevent leaders from being great leaders.

    For example, I had two conversations yesterday. In one, the other person showed interest in what I had to say. In the second, the other person cut off what I was saying with a curt, "I know that."

    Although the difference is minor, the impact is large. In the first case I was treated with respect, in the second I was not. In the first case I left feeling admiration for

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    So, you’ve acquired a customer, they’re paying you a monthly rental fee, referred a friend, purchased packing supplies and a lock from you and just insured their grandmother’s heirlooms and son’s baseball card collection they have stored
    d two conversations yesterday. In one, the other person showed interest in what I had to say. In the second, the other person cut off what I was saying with a curt, "I know that."

    Although the difference is minor, the impact is large. In the first case I was treated with respect, in the second I was not. In the first case I left feeling admiration fo

    Getting Involved in Global Development
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    ay. In the second, the other person cut off what I was saying with a curt, "I know that."

    Although the difference is minor, the impact is large. In the first case I was treated with respect, in the second I was not. In the first case I left feeling admiration fo

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    Although the difference is minor, the impact is large. In the first case I was treated with respect, in the second I was not. In the first case I left feeling admiration fo

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    ted with respect, in the second I was not. In the first case I left feeling admiration for the other person, in the second, I left feeling resentment. In the first case, I would be willing to help the other person, in the second I would not.

    What does this have to do with leadership?

    Effective leaders attract people to them, to their ideas, and to their vision.

    In order to do that, these leaders must win people’s trust. How?

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